Jean’s sudden divorce notice after 23 years of marriage has her stunned. She wasn’t the one to handle the bills and setting up online accounts for everything– utilities, phone, banking, house payment – has her overwhelmed. And she hasn’t even thought about getting all those years of banking and credit card statements the lawyer needs or securing all the shared accounts he could access without her knowledge.

The Wilsons are now both in a care facility and their home is being cleared out by a downsizing company. The family across the country want all the computers cleaned and disposed of, and all flash drives, photo CDs, floppy drives and camera memory card contents up loaded to a cloud account so that they can see everything.

Deb’s mom passed unexpectedly at age 47. Grieving, she can barely handle the legal demands while working and caring for her toddler. She needs someone to go through everything digital, transfer the photos and documents to her online storage and give her a detailed list accounts to close, including passwords.

Sam’s cancer has returned. His will directs everything to his only survivor, his artistic niece in Mexico.  In addition, he needs a digital legacy plan to make sure his computer’s contents remain private.

Linda’s husband ran the condo association and was treasurer for the woodworker’s group. Everyone wants forms and records that might be on the old laptop, the extra hard drive or Bill’s own PC. She doesn’t know where to look for documents or how to send them what they need  so urgently.

The Conner’s are starting the long process of downsizing to move. There are boxes of old devices and software, do they have personal information on them? Is there a way to save and share the photos on all those CDs?

Trace has a new iPhone but can’t use it well with hearing aids. Every realtor call is frustrating for both sides. Adjusting hearing settings and learning about text messaging and e-signing will help them both.

Edgar’s passing has left Grace feeling anxious. She doesn’t know how to find all the emailed past tax returns to hand over to the new accountant.

Lydia is moving to a community in Arizona but isn’t feeling well enough to do a scouting flight. The sales associate wants to set up a video call and show her the different units available, if she had video chat software installed.